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Owned and operated by Longevity Sauna LLC, our team is ready to answer your sauna, massage chair, or red light therapy questions.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI). Larger items like infrared saunas and massage chairs may include specific delivery instructions via email once shipped.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you have questions about a shipment in transit, our team is happy to help.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your space or needs, please refer to our Return Policy page for full details on how to start a return. Our team can walk you through the process if needed.
Can I exchange my product for a different model?
We understand that choosing the right sauna or massage chair is a personal decision. If you would like to explore an exchange, contact our team within the return window and we will guide you through available options. Please review our Return Policy for complete details.
What type of infrared sauna is best for home use?
That depends on your available space, how many people will use it, and your preferred heat source. Our collection includes one-person and multi-person infrared saunas designed for residential settings. Feel free to reach out and our team can help match you with the right model.
Do your red light therapy mats require any special setup?
Most of our red light therapy mats are designed for simple, at-home use with no complicated installation. They typically plug into a standard outlet and are ready to use. Check individual product pages for specific dimensions and power requirements.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team aims to reply to every inquiry within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
If your sauna, massage chair, or mat is not the right fit, our return window gives you flexibility backed by our return policy.
